Support
How can we help?
Answers to common questions, and how to reach us.
Email us
We reply within two business days. We’re a small team and we read every message.
Getting started
How does the free trial work?
New subscribers get 2 weeks free. Open the app, answer the grown-up check, add your child and choose a plan. You won’t be charged until the trial ends, and we’ll remind you on day 12.
Which ages is it for?
Children aged 2 to 6. Choose 2–3 or 4–6 when you add your child.
Which iPhones does it work on?
Any iPhone running iOS 17 or later.
Names and stories
My child’s name doesn’t sound right
In Grown-ups, choose your child and tap “Spell it how it sounds”. Write the name the way it’s said, with a hyphen between sounds and capitals for the strong part, for example SHIV-awn for Siobhan. Tap play to hear it.
Why did the story say “little one”?
If your child’s name couldn’t be voiced, for example because the phone was offline the first time you played a story, the story uses “little one” instead. Connect to the internet and open the story again.
Can we listen without internet?
Yes. Once a story has downloaded, it plays offline.
Can I skip the breathing and wiggle check?
Yes. Switch off the intro in Grown-ups and stories will start straight away.
Subscriptions and payments
How do I cancel?
On your iPhone, open Settings, tap your name, then Subscriptions, Easy Nights and Cancel Subscription. You can also get there from Grown-ups in the app. Cancel at least 24 hours before your renewal date so you aren’t charged for the next period.
I have a new phone. How do I get my subscription back?
Sign in with the same Apple ID, open Easy Nights, go to Grown-ups and tap Restore purchases.
How do I get a refund?
Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com.
Privacy
How do I delete my child’s details?
Remove your child in Grown-ups to delete their details from your phone. To delete the voiced name clips from our server, email [email protected]. Our privacy policy explains exactly what we keep.
Still stuck?
Email [email protected] and tell us which iPhone you use and what happened. A screenshot helps too.